Refund policy

Refund Policy

Returns

Our policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by a receipt or proof of purchase

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Products with obvious signs of use
  • Any item not in its original condition, damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.

Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again
  2. Contact your credit card company - it may take some time before your refund is officially posted
  3. Contact your bank - there is often some processing time before a refund is posted
  4. If you've done all of this and still have not received your refund, please contact us at support@raingersupplyco.com.au

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@raingersupplyco.com.au.

Return Shipping

To return your product, email us at support@raingersupplyco.com.au and we will provide you with our current return address.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

Contact Us

For all return and refund enquiries, please contact: Rainger Supply Co Email: support@raingersupplyco.com.au