Shipping & Delivery
Welcome to Rainger Supply Co.’s Shipping & Delivery page. Below you’ll find essential details on how we dispatch orders, our carrier partners, guidelines for bulky items, and answers to frequently asked questions. We aim to get your orders delivered swiftly, safely, and at a fair price.
Shipping Origin
Our Warehouse Location:
All orders ship from Unit 3/55 Edison Crescent, Baringa, QLD, 4551, Australia.
We currently ship to Australia, New Zealand, and the United States. For other international destinations, please contact us for a quote.
Our Carrier Partners
We use Shopify’s carrier‑calculated rates, pulling from multiple couriers and logistics providers to find you the best possible shipping options. Click each dropdown for more details.
Aramex (Sunshine Coast)
Aramex (formerly Fastway) originated in New Zealand and provides extensive coverage across Australia. They often offer especially competitive rates for the Sunshine Coast and Brisbane areas, though they ship nationwide. They also have a strong presence in NZ, making them a great option for trans-Tasman shipments.
Australia Post / StarTrack
Australia Post is a widely recognized carrier for both metro and remote Australian deliveries. StarTrack is their express freight arm, ideal for time-sensitive or heavier parcels. Many remote WA/NT/QLD customers find StarTrack to be the most reliable option.
Sendle
Sendle focuses on carbon-neutral shipping for small to medium parcels. They often provide cost-effective rates and convenient door-to-door pickup and delivery.
Smartsend Premium
Smartsend partners with various carriers (e.g., TNT, CouriersPlease, Allied Express) to handle a wide range of parcel and freight sizes. They specialize in heavier shipments and can often secure good transit times for large or awkwardly sized goods.
Interparcel (including UPS Saver)
Interparcel is an aggregator that taps into carriers like UPS, TNT, Aramex, and CouriersPlease. Their UPS Saver service is known for providing excellent express international rates, especially for US-bound shipments.
Mainfreight B2C
Mainfreight is a logistics provider specializing in palletized freight. We use Mainfreight B2C when shipping extremely large or bulky items (e.g., multiple roof top tents) on pallets.
Fulfillment & Dispatch
Processing Times: Most orders ship within 1–3 business days after payment. We’ll email you tracking details once your order leaves our warehouse.
Packaging & Multiple Shipments: Depending on size or weight, we may send your order in separate parcels. Each parcel will have its own tracking number, and we’ll let you know which items are in which shipment.
Shipping Charges & Quotes: Real-time calculations ensure you pay what we pay. If the shipping cost seems high or no rate appears at checkout, please message us via website chat—sometimes we can find alternate carriers or packaging methods that reduce cost.
Large & Bulky Items
Roof Top Tents (RTTs): We palletize these items via Mainfreight B2C or deliver to a local depot. Up to four RTTs can be shipped on one pallet if requested.
Awnings & Swags: These bulky items cannot ship to PO boxes or parcel lockers.
Commercial Addresses (30 kg+): If you have a commercial location, let us know—we may quote a more cost-effective B2C rate for very heavy or large shipments.
Regional Australia: Sending large items to a metro address instead of a remote one can drastically reduce shipping costs in some cases.
International Shipments & Taxes
Import Duties & Taxes: Buyers are responsible for any import fees, duties, or taxes required by their country. These fees are not included in our product or shipping costs.
Delivery Times: Shipments to NZ and the US typically arrive within 5–14 business days. Customs clearance and remote addresses may cause delays.
Delivery & Addresses
Delivery Windows: Carriers usually deliver Monday–Friday, 9 AM–5 PM. Some packages may be marked ATL (Authority to Leave) if no one is home.
Not Home or Missed Delivery: If ATL applies, the driver may leave your item in a safe spot. To opt out of ATL, let us know in the “Special Instructions” box at checkout. Missed or incorrect-address deliveries may incur a re-delivery fee (~$25, depending on carrier).
Damage in Transit: Inspect packages upon arrival. If there’s significant damage, note it with the driver or refuse the item. This makes replacements and claims processing much easier.
PO Boxes & Parcel Lockers: Suitable only for smaller orders. Large items (5+ kg, bulky dimensions) cannot ship to PO boxes or lockers.
Frequently Asked Questions
How long does shipping take within Australia?
Metro orders usually arrive in 2–5 business days. Regional and remote areas can take 3–15+ days.
I live remote in WA/NT/QLD. Which carrier is the most reliable?
We often find StarTrack Express or Australia Post to be the most consistent in remote regions. However, Aramex may also be an option in certain areas. If you’re uncertain, contact us for advice.
Can I pick up my order locally?
Yes! We’re at Unit 3/55 Edison Crescent, Baringa, QLD. Choose “Local Pickup” at checkout or contact us, and we’ll let you know when your order is ready (usually 1–4 days).
Do you deliver to PO boxes or parcel lockers domestically?
Only smaller items can go to PO boxes or lockers. Larger parcels, tents, and awnings require a street address.
Why is shipping sometimes expensive for multiple items?
Automated quotes can be high for large or multi-item orders. Try our bundles (they may be cheaper) or message us—we might combine items differently or find an alternative carrier.
What if my order ships in multiple packages?
You’ll receive multiple tracking numbers, with each shipment detailing which items are included.
Are shipping costs refundable on returns?
Shipping fees are typically non-refundable unless the return is due to our error. See our Return Policy for details.
International FAQ
How do I calculate import duty for New Zealand (camping products)?
NZ Customs may charge GST or duties on imported goods above certain thresholds. For camping gear, you can check NZ Customs website to estimate the duty/GST based on the item’s value (including shipping).
How do I calculate import duty for the United States?
The US generally applies duties on goods above specific value thresholds. You can consult the US Customs & Border Protection site or use an online duty estimator. Most camping gear is duty-free below certain values, but check carefully.
Which countries do you ship to internationally?
Currently, Australia, New Zealand, and the United States. If your country isn’t at checkout, contact us to discuss custom shipping options.
How long does international shipping take?
Most orders arrive in 5–14 business days, but customs or remote areas can add delays.
Will I pay duties or taxes on international orders?
Likely. Duties, taxes, or brokerage fees are assessed by your country’s customs authority and aren’t included in our prices.
Can you ship large or heavy items overseas?
Yes. We can often arrange freight for items like RTTs, though it may require a custom quote. If no option appears at checkout, please contact us.
Need Help?
If you have further questions or need a custom freight quote—especially for large orders—please reach out via our website chat or email support@raingersupplyco.com.au. We’re here to ensure a smooth and cost-effective shipping experience.
Thank you for choosing Rainger Supply Co.!